Posted 19 May 2012 - 01:47 PM
B.A.R. Bureau of Automotive Repair
I live in cali and as I understand it they are "mechanic police" sort of like a specialized better business bureau.
after filing a formal complaint against the dealership, which I will be changing to reflect this new information, I was told by a bar officer that I was in full right to work on my own vehicle I understand this is a he said she said, she being winters auto, but I have their paint that matches paint on my trans. furthermore they admittedly did not reuse the old backing plate claiming a new one should have come with the parts along with a secondary gasket but there was no mention of this on the day of initial service. they just sloped new parts they were given in without looking at what they were doing. when I went back on monday of this week I saw the owner take my old original solenoid valve body into the back to show it to the mechanic that serviced my vehicle. he then pulled the plate off the old valve body, in my book THAT'S EVIDENCE TAMPERING! the owner did NOT see that I was watching out of the shop office door.
BTW they also cut my exhaust instead of dropping it from the rubber mounts I presume this was to add labor hours. there was also something rattling around in there before they cut it and was not there after they put it together. I'm guessing it was just garbage but they never disclosed what it was they removed, I just bought the car and hope they didn't take something that was not theirs. not much I can do about it now....
I am once again floored over the dishonesty and lack of knowledge concerning subaru vehicles especially 4eats. I have spoken with 5 or more transmission shops and gotten mixed answers about everything. subaru's are great cars I have no problem working on them, why do qualified technical at independent shops have no clue? why are the dealers so vague about service and lacking in the customer service department. I have traveled into several different areas seeking help on this matter and all have been almost no help.