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Guest Message by DevFuse

RockAuto customer service is A+

Started by l75eya , Jun 07 2012 01:07 PM

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3 replies to this topic

#1 l75eya

Subaru Nut

Members
911 posts

Hoboken, NJ

Posted 07 June 2012 - 01:07 PM

Just got off the phone with them. They sent out the wrong ball joint. They're shipping me a new one overnight, and don't even want the wrong one back.

First time dealing with them concerning a semi-major order (struts, tie rods, balljoints) and they helped take care of that one mistake very quickly.

I've heard of people on this board that have been dealing with them for years now and haven't had so much as one mishap, so I guess I just had a bit of bad luck, but I too am now sold on them. Great place.

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#2 somick

92 Loyale

Members
223 posts

alaska

Posted 08 June 2012 - 03:26 PM

I have been there!

After THREE wrong parts they made me pay fot return shipping.

No more ra

Sam

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#3 mikaleda

1000+ member!

Members
1,187 posts

priest lake, Idaho

Posted 29 July 2012 - 08:39 PM

i have used them they totaly messed up my order for strut mounts but they took them back even after i did some modding to them :Flame:

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#4 Brat78

USMB Regular

Members
109 posts

Richmond Hill, GA

Posted 01 August 2012 - 06:02 PM

I'd give them an A+ They have parts no one else can get, and on available parts are way cheaper for the same part. My motor mounts for my 78 brat were fuji, in a fuji box. Who knows where they got them.