Posted 18 January 2013 - 11:51 AM
It possible that your dealer is trying to brush you off because Subaru of America (SOA) might ask him to contribute financially if your car is fixed under "customer accommodation". Let's say the retail price to fix your head gaskets under "customer accommodation" is $1800. SOA says that you, the owner, will pay $600, and they, SOA, will pick up $600, and the dealer will kick in the remaining $600. Well, maybe the dealer doesn't feel like kicking in anything to make you happy. Obviously, this is just speculation on my part.
Anyway why not contact SOA directly? Ask to meet with a district SOA representative. You car is just past the warranty mileage, and head gasket leaks are known to be a problem with 2.5 L engine. You have nothing to lose.