You can't just say something like that and leave us hanging ....... and?!?!?!?!
Leave you hanging with the rest of the song or the rest of how I had a dealership screw up an oil change?
The rest of the song is online. I just thought that verse applied in this situation.
My oil change fiasco was a Dodge dealer - Bremerton Dodge to be exact and as they are no longer in business, I see no reason to hold back. I have a 2002 Dodge Ram 1500 I bought spanky new in 2002. Not many miles on it as I only use it to haul the boat. At 12-15 MPG it could never be my daily driver. I think it was in 2004 or so I took it in for a routine oil change oh and asked for a locking gas cap as gas thefts were going big back then. About an hour later, they tell me the truck is ready and hand me the bill. I pay the cashier and go out to my truck. I start the engine and about 20 seconds later the engine stops and the check light comes on. It won't start again. I grab the manual out of the glove box and try to look upwhat the indicator meant. After about 5 minutes, I give up and walk back into the service desk. I tell the guy what has happened and he rolls his eyes as if he knows what the trouble might be. He walks out and immediately opens the hood of the truck and pulls the dip stick. Yeah, he KNEW what to look for because this had happened before. Keep in mind I didn't have more than 16K miles on this truck. He walked back into the shop and told me what it was. He tried to say there was low oil in the engine that they didn't put enough oil in it. Though I never checked it myself I suspect it was worse than that based upon his shocked look as if "oh crap, not again".
Honestly, I was in shock, caught totally off guard that here in the dealership, the factory authorized annointed place where ALL work was to happen, they could make such a mistake as not added oil for a damn oil change (dang it I am getting pissed just writing about it again). All their ASE certs on the wall, Dodge certififcation and feel good posters that the "know" Dodge trucks because they are factory trained etc. So now my truck is in the small lot where they queue cars after the repair work is done. I'd say about 20 yards from the service bay. The service guy assures me he will fix it etc etc. So the next thing I know I see this probably about 17 yr old kid hop into the my truck (you know, the one with no oil) and DRIVE it into the service bay. Yup, you read that right. See why I am angry?
I tell the service desk guy they are on the hook if I have ANY engine issues in the future and I want the computerized record annotated with the details of this incident. If it had been me that had done such a thing, who here doesn't think it would be the excuse to deny any and all future warranty service?
So I get it back, and this time I check the dip stick. It has oil in there, the correct amount as far as I can tell.
A few days later I get a call from the dealership asking "how did you like our service".. Not in a sorry we almost wrecked your engine with such a rookie mistake you might as well have changed your own oil sort of way, this was in a gee I think we did such a wonderful job we are just calling to confirm we are wonderful, sort of way.
Ever see in cartoons where a character gets really mad and the steam puffs out of each ear? That was me at this moment. And like Yosemite Sam, I unloaded on them - both barels and then some. How any place on earth could be so incompetent and clueless just added to my anger. They offered me a free detailing to placate me. I told them I wouldn't trust them to check the tire pressure. A detailing might mean I'd get the truck back with holes in the paint as they'd probably try to "clean" it with paint stripper.
In 2008 or so I think Bremerton Dodge went out of business. Needless to say I didn't shed a tear.
Since then I have learned that dealership service shops tend to run on something called the "Team Concept" where the mechanics are indy hired guns that must supply their own tools and work more like contractors than employees. And the oil changes are done by minimum wage young dumb and full of cum pimply faced kids who wouldn't know a piston rod from a fishing rod. This explains why the service shop kid drove my truck without oil back into the bay to put in oil. He probablly had no idea why oil is important in an engine.
Now for all those folks who are going to write that "anyone can make a mistake", yeah that is true. But if I am buying mistakes, I'd be better off paying jiffy lube goobers (don't get me going about how they cross thread the oil filters, my blood pressure is already high just retelling this story) to make them cheaper or perhaps Wal-Mart mistakes than pay dealership rates for my mistakes. I can hire a couple of illegals to make the mistakes cheaper than ASE certified, factory authorized mistake makers.