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Guest Message by DevFuse
 

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A good story: TSB judder 2002 Legacy


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6 replies to this topic

#1 gravelRX

gravelRX

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Posted 27 September 2003 - 09:01 AM

Bought a 2002 Legacy L two months ago with prior knowledge of the clutch judder TSB.
Car has 22,000 m. talked with the service manager at First Team Subaru here in Roanoke, Va. about the TSB. He stated he didn't know there was one out for the car, make an appointment.

Found out through sources at the dealership that the Regional service rep for SOA was going to be in town at that dealership on mon.

Made the appt. for that mon. and basically bipassed the local service manager and talked to the SOA rep.
He said he would drive the car.
I left the car parked in a space with the wheels cranked all the way to the left. Came back four hours later and the work order for the car had "Repair clutch per TSB" with the SOA reps' sig on the top.

The kicker is HE NEVER DROVE THE CAR. it was still parked the funky way that I initially parked it.

Had the car repaired, no charge, the next week.

Did pay 34.00 for a freakin oil change. Never do that again.


Just thought I'd share a good story with a good outcome.

Regards,

Jay

#2 Hocrest

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Posted 27 September 2003 - 09:46 AM

cool...

#3 1 Lucky Texan

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Posted 27 September 2003 - 10:26 AM

If I understand this, there had to be a conspiracy of at least 2 people (likely more) for this to happen and you STILL let them work on your car?

That SOA rep needs to be fired and that dealership needs new management and maybe a few new faces.

talk about stealerships. What else would they do if they'd do this?

*ssholes

Carl
1 Lucky Texan

#4 gravelRX

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Posted 27 September 2003 - 10:37 AM

Conspiracy?

I'd say the local service manager was trying to just pawn me off, but the SOA fellow, although he didn't drive the car, knew about the TSB and OKed the warranty work with no charge.

Everything including the flywheel. I did see the parts that were replaced and the flywheel was discolored a bit, but the clutch looked good. SOA said the compounds that made up the clutch material were substandard.

The 34.00 oil change was a shock though, I was thinking as I asked them to go ahead and do it, "How much could they charge? It's only an oil change.
I should have asked in hindsight.

BTW, Takeup is smooth, works really well, pedal is lower, but a significant improvement.


Regards,

Jay

#5 1 Lucky Texan

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Posted 27 September 2003 - 02:20 PM

OK - I'm very sorry.

After re-reading I see my mistake. When you returned you saw a work ORDER. For some reason I thought no work was done at all and you found the car as you left it - THEN complained and got the work done.

Actually I see now it was 'cool'. just odd the SOA guy didn't drive it - but he may have been a busy guy.

sorry for the confusion.


Carl
1 Lucky Texan

#6 Strakes

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Posted 27 September 2003 - 06:23 PM

My local dealer's service department is a pain to deal with. (Grayson Subaru, Knoxville, TN) With prior knowledge of a TSB that applied to my car... I went in to report my clutch judder and they said that such a TSB didn't exist. So I went 41 miles to Earl Duff Subaru (Harriman, TN). I was very pleased with that service department. I called them and told them about my clutch judder and how many miles I had on it. They said that they knew of a TSB and would be happy to perform the work under warranty at my convenience. I took it in the next week and now...no more clutch judder. They fixed the problem, treated me nice, and as a result I am really happy with this dealer. I wonder why some dealers just don't want to deal with this...it seems that they want to keep all tsb's secret and dont want to preform work under warranty.

#7 cookie

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Posted 27 September 2003 - 06:28 PM

all he would have to do is start it up and partially release the clutch to feel the judder.
If he was looking for slip he would have to drive it.
I used to be a shop manager for commercial equipment.
If I knew about the bulletin and the customer reported it I would not have driven the car a foot.
Good customer service means start the car, let the clutch out, and if it judders change it.




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