1) the HVAC controls were doing some strange things, with the fan speed changing as you turn the interior temperature dial higher and lower, and with the A/C coming on by itself when just adjusting the fan speed. Since we just brought in our for its 90K servicing, and I was able to demonstrate this problem on the spot, the dealership is diagnosing and repairing it. What could cause such errors? I'm thinking it could only be a hardware issue (controller chip).
2) the seat heaters always worked fine and consistently. On our model year, you can press the toggle switch either forward or backward for different levels of heat. A few weeks back on a few occasions the seat heaters barely worked. On others they worked but were of inconsistent temperature.
What could be causing 2?
How could I prove to the dealership that 2 is happening, if it doesn't happen consistently? I'm thinking the only option would be to videotape the results on 2 thermometers temporarily taped to the seat bottoms and backs, to show the different temperature readings at different times.
The only reason it matters to show this, is that I have caught the dealerships trying to get out of their obligations under Subaru added security plans by saying that if they look into a problem you are having and can't see it, they will charge you a $$$ diagnostic fee ($100-200 range). They will only honor your $50 Subaru Gold Plus deductible if you can duplicate the problem for them on a covered system on the spot, and only then will they spend the time repairing/replacing parts for only the cost of your $50 deductible. I'll go into this issue in a separate post - it's a ridiculous attempt by the dealerships to get out of having to work on problems covered by your Subaru policy, and we all need to be aware of it.
I have carefully reviewed Subaru's policy line by line, and there is no language releasing Subaru dealerships from the obligation to diagnose/repair a covered failed system/part, whether observable at the time or not, and no provision to allow them to charge you a diagnostic fee if they say they can't replicate the problem.
It is simply a scam to get more money out of you when they have to do a bunch of repairs/parts on the same $50 deductible.
Edited by mountainwalker, 29 January 2009 - 05:40 PM.