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Showing results for tags 'long crank'.
My wife and I purchased our first Subaru - a 2013 Outback (~56,000 miles) in September 2016. In December, it began to exhibit an intermittent starting issue - the engine cranks (slowly) and fails to start approximately 10% of the time. The issue does not appear to be correlated to temperature. We first took the car to two mechanics who were unable to find any problem. Finally, a Subaru dealer told us that a diagnostic test revealed the car required a long crank update and that that should fix the problem. We paid for the update, but the problem persisted. A few weeks later, we took it back to the same Subaru dealer who told us that another diagnostic test found that the body control module was problematic. We paid for a replacement body control module, but the problem still persists. At this point, we've paid $700 for two misdiagnoses. We are fed up and are wondering if any one may be familiar with this problem and how to fix it. Thanks in advance for your advice.