86subaru Posted February 1, 2009 Share Posted February 1, 2009 beware to do NOT order from them, i ordered apart from them 3 weeks ago, and it has not arrived , called .all i got was voice mail, emailed them ,nothing, the thing is i ordered for a friend , which has no pc, and they would not take a order over the phone, , called visa and returned my money, -------------------- will not :mad:ever order again from them Quote Link to comment Share on other sites More sharing options...
ericem Posted February 1, 2009 Share Posted February 1, 2009 try genuine subaru parts. https://www.subarugenuineparts.com/oe_parts_cat.html Quote Link to comment Share on other sites More sharing options...
idosubaru Posted February 1, 2009 Share Posted February 1, 2009 (edited) probably an error, i'm sure they weren't trying to hose you. of course that doesn't make you feel any better when you're waiting for a part for 3 weeks! i'm fairly certain i've had mix-ups with just about every Subaru parts dealer....including Subarugenuineparts. it was really annoying but i understand things happen, they eventually came through, and i'll order from them again. these are low cost OEM suppliers. they're making less money than dealers and have a lot of work to do. answering emails, many of which never buy stuff (i know how annoying it is to work for something that has zero return), dealing with shipping, processing online orders, etc. Edited February 1, 2009 by grossgary Quote Link to comment Share on other sites More sharing options...
bgambino Posted February 1, 2009 Share Posted February 1, 2009 I've had very good experience with them on several ocassions....Ken and John were always very helpful. Hopefully it was just a fluke. Last time I was waiting for my order and the head gaskets were not in stock...I really needed them for the upcoming weekend when I was going to work on my car...they were willing to split the UPS Red shipping costs with me. So I have been very pleased Quote Link to comment Share on other sites More sharing options...
lostinthe202 Posted February 1, 2009 Share Posted February 1, 2009 For what it's worth, I too had a good experience with them. They sent the wrong part and took my word for it that they had and sent the correct part out on faith that I would send the incorrect item back. Sorry to hear it went south for you. Quote Link to comment Share on other sites More sharing options...
86subaru Posted February 1, 2009 Author Share Posted February 1, 2009 yes i am sure it was, but would not return calls, or email, and maybe they were busy and forgot Quote Link to comment Share on other sites More sharing options...
edrach Posted February 1, 2009 Share Posted February 1, 2009 Now I understand why Auburn Subaru (now MikeScarf Subaru) is no longer associated with them. I really never liked their website; too difficult and time consuming to navigate if you have a number of unusual parts to order. I just call Jason in parts at 1-866-528-5282 and place my order. I've never had any problem with getting parts on time from him. Jamie at genuinesubaruparts is also an excellent resource. Quote Link to comment Share on other sites More sharing options...
daehttub2000 Posted February 1, 2009 Share Posted February 1, 2009 That's a surprise. I had a great experience with Jason at 1st Subaru (toll free number). He sent me a Subaru alternator right away after my POS Autozone rebuild died after about a month or two. The Subaru rebuilt alternator is working out great. Saved a ton $$$. Quote Link to comment Share on other sites More sharing options...
Flowmastered87GL Posted February 1, 2009 Share Posted February 1, 2009 personally I always find the lowest online price from these sites and take it in to my dealer parts department and ask them to match it 95% of the time they can Quote Link to comment Share on other sites More sharing options...
Snowman Posted February 1, 2009 Share Posted February 1, 2009 I've never ordered online from them....didn't like the website much. I've just called the parts department at Mike Scarff Subaru and talked to Jason. Great service every time. Sorry to hear you got burned on that one. Quote Link to comment Share on other sites More sharing options...
bheinen74 Posted February 2, 2009 Share Posted February 2, 2009 Jason D used to work at 1st subaru (Auburn Subaru) but he now works at Mike Scarff Subaru. Jason is excellent, and I tip my hat to him. He must have left when things were headed downhill, and so those that used to order from 1stsubaru, need to change there ordering if they want the same service we came to expect. Give Jason a call at Mike Scarff That's a surprise. I had a great experience with Jason at 1st Subaru (toll free number). He sent me a Subaru alternator right away after my POS Autozone rebuild died after about a month or two. The Subaru rebuilt alternator is working out great. Saved a ton $$$. Quote Link to comment Share on other sites More sharing options...
edrach Posted February 2, 2009 Share Posted February 2, 2009 That's a surprise. I had a great experience with Jason at 1st Subaru (toll free number). He sent me a Subaru alternator right away after my POS Autozone rebuild died after about a month or two. The Subaru rebuilt alternator is working out great. Saved a ton $$$.Which number did you call for Jason? Quote Link to comment Share on other sites More sharing options...
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