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How do I get a third party mechanic to replace head gaskets under Subaru's warranty?
Posted 19 December 2003 - 05:36 PM
1999 Legacy 56k mi., w/ leaky headgaskets.
My mechanic I usually go to says he needs someone to contact about the warranty, usually an 800 number or bundle of paperwork or something.
Also... is it wise to have someone other than subaru do the headgaskets as long as I get them the correct revision subaru gasket?
I'm also have the water pump, timing belt, and thermostat (and seals) done and the local mechanic's labor cost will end up being about $350 cheaper than the dealer's cost.
Posted 19 December 2003 - 09:20 PM
Posted 20 December 2003 - 04:46 AM
I just want to know the process involved in making that warranty claim.
Posted 20 December 2003 - 12:18 PM
And it's about time SOA came up with some sort of goodwill warranty for the headgasket problem, even Ford did that with their 3.8.
Posted 20 December 2003 - 10:47 PM
Posted 21 December 2003 - 12:01 AM
A) My tires are marked so I'll know when they put them on wrong. Last time they couldn't quite figure out which direction the directional tread went and put two on backwards.
all my parts have my initials etched in them so I will know they used the parts I supplied, since I have had problems with this in the past.
C) I'm supplying all my own parts and fluids, and will ask to have all old parts and empty fluid containers back. I always use Mobil 1 and always give them 6 quarts in case they spill some. Last time the car came back with dinosaur oil in it and no mobil 1 anywhere to be found. They claimed I never brought it in.
Am I being an *******? I just want things done properly... I hope it isn't too much to ask.
Posted 21 December 2003 - 06:32 PM
My gut feeling is that if you have to take those kind of precautions with a dealer, find another dealer. If you have no choice but to use this dealer then the things you mention seem like a good start.
Back when I had to rely on people to do work on my cars I wanted to rig up some sort of recording system to record video and audio. Expensive and impracticle, but wouldn't it be cool to catch them doing something and say "Well lets go to the instant replay".
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