Soob Noob

First Post, glad to be here. I have a 2008 Outback, bought new. Since it was new the transmission makes a ticking noise, when in motion, which is especially noticeable when the noise reflects off something i.e. an underpass, wall, building, car, etc... I took it into the dealership soon after purchase and they printed on the invoice that they reproduced the noise and that it needed further diagnosis. So I took it back in last week, its in now. On Friday, the service guy said it needed to be approved by a manager for repair, and then today, the service guy all of a sudden says that it was a miscommunication and that the noise is normal. Have any owners out there observed/experienced anything like this? I previously owned a 1998 outback, so I realize that Subarus sometimes have particulars... like the ticking my 98 made when the engine was cold... any help is appreciated.