Hi, long time lurker - 1st time poster. Long one, sorry in advance.
I race and restore BMW's but my fiance is a dedicated Subaru nut. She has had 3 Subaru wagons, the most recent being a 1999 Legacy Outback. Unlike any of the RWD BMW's I've had, this car is magical in the NE winters and I've really come to appreciate it. It's a little more difficult to work on than the older German cars, but I've done most of the basic suspension, brake + exhaust replacement without too much trouble.
About 3 years ago (128 k miles), we noticed the fabled head gasket failure starting to develop and (gulp) brought it to the dealer for diagnosis. We then had to make the decision to spend 2-3 grand on a 7 year old car (I had them do a compression check which was very good, as I recall) and bit the bullet knowing or hoping that a dealer would do the right thing as far as proper interval maintenance - tBelt water pump, etc even if it came at a premium. I was traveling at the time, but my GF indicated that all was well with the repair.
Last week (185k) I left the driveway and heard a little "pop" and the engine stopped. I performed a scan and got a crank sensor failure, open fuel loop, etc. I know from my BMW experience that these things can fail, but I also know that it's usually an indication of something far more sinister.
The replaced $25 Crank sensor cleared the fault but didn't solve the problem as feared. Knowing that it was an interference engine, I had a bad feeling, but I didn't suspect the T belt knowing that it had less than 60 k on it and that it was just 3 years old.
My Fiance had the car towed to a different dealer and it turns out it was the bearing on the tensioner that failed (belt jumped) and low and behold the tensioner WAS NOT replaced when they changed the timing belt at 128K (we found the original receipt for the service). I don't have the factory service manuals for this car, but I cant imagine that it wouldn't be a mandatory replace at that mileage.
Does anybody have anything that I can reference when I approach this dealer regarding their negligence? An x-Subaru ASE friend told me that he was sure that it was officially recommended, but didn't have any of the manuals on him.
Thanks - Not sure if we will get anywhere, I was ready for a drive-line or internally lubricated part failure but not an avoidable timing failure, especially after we paid through the nose for a proper repair.
(hoping to convince her to get a WRX or a Forrester XT)