The mechanism is operational. It moves when I lock and unlock, both with the remote and manually, but the latch remains unengaged. The "door ajar" light on the dash also stays lit. From what I've read elsewhere, it appears I need to remove the back panel as there is no inside hatch release. It's also been suggested to take it to a car wash to thaw out the latch area but I doubt that'll make a difference as the mechanism seems to be moving freely. Can anyone offer a solution? Or what is the procedure to remove the hatch panel? Help will be most appreciated.