pin-hi

I work as a Service Advisor at a Subaru dealership in Victoria, B.C. Canada. Our technicians see a last name on the keytag of a customers' keys and have no clue as to whether the customer is male or female. We book a week in advance for while you wait work and over a week in advance for longer jobs where the customer needs a loan car. So your theory that an upsell was happening based on gender is stupid. Nor do reputable dealerships have to "upsell" work that is not needed. We have more work than we can keep up with as it is. If the customer doubts the call on a slipping clutch, she can not do the suggested work or take the vehicle somewhere else for a second opinion.