MY10 Outback - Rattling Window

[Kris10Aust]

Hi Everyone,

 

I've just joined this forum in the hope that someone can provide me with some advice about my 2010 Outback. Soon after delivery in October 2009, the driver's side window started to rattle. At first, the noise was occurring intermittently, however, it wasn't long before it was rattling all of the time.

 

The Subaru dealer was informed and I returned the car for the first time in early December '09 to have the problem rectified. Upon picking the vehicle up, I was told that the rattle was actually coming from the pillar, and that it had since been resolved. Eight months on, this problem has still not been rectified after the following attempts to resolve the issue:

 

1) As above, the first attempt was to 'fix' the issue with the pillar by packing it - no result;

2) The second time, I was told it was a broken 'slip weld' and that it had been fixed - no result;

3) The third time, I was told the door frame was weak. Consequently, the car was sent to a panel beater, the door taken apart and re-welded - no luck;

4) The fourth time, I was told that the window seal was faulty and a new seal was ordered from Japan to be replaced at 12,000 km service - no luck;

5) This time, I was told that the rattle was actually coming from the front of the car, above the front right hand panel and somewhere in the windscreen. 'Apparently', the noise was metal-rubbing-metal and, as a result, everything had been lifted off the front i.e. wipers, rubbers etc and, once again, packed!

 

No luck!

 

Evidently, my husband and I now have an 10 month old vehicle that, if taken on face value, has a lot of problems with the right hand driver's side of the vehicle and we are not getting anywhere with the dealership. In total, the car has been with the dealer for well over a month (episode 3 and 5 were both with the dealer for 14 days).

 

Incidentally, the last time the car was in, I was provided with a 2010 Liberty loan vehicle and it had exactly the same rattle in exactly the same place, and even more audible than the rattle in our car. I took that car back the day after and both the mechanic working on our car and a salesperson came for a drive and they were surprised at just how bad the rattle was. Still no luck though!

 

Has anyone had a similar problem? Perhaps even point me in the right direction? We are in Australia but any help would be greatly appreciated!

 

Many thanks,

Kristen

[Legacy777]

Kristen,

 

Welcome to the USMB. Unfortunately, I'm not sure I have a fix for you, but I think it's probably time to try contacting Subaru directly. There are usually regional representatives that can get involved if there are unresolved issues from the dealer.

 

There's a subaru meet this weekend, I'll try and see if anyone has experienced anything similar with 2010 Legacy or Outback.