2008 OBS RH Airbag Replacement & Problems

We had the passenger side airbag on our 2008 OBS replaced under recall at the local dealership in late October.  Did not really notice much after the work, other than the dash buzzing.  Felt around for any issues and noted that the silver painted trim that goes from the passenger side and surrounds the HVAC controls was not fully snapped in.  No issues, snapped the trim piece and the buzzing went away.  I do not drive this car regularly, but on a cold day, tried to use the defroster and could not get the air to come out of the defroster vents.  Tried the air mode switch in all positions and noted that air flow was only from the front vents.  Checked the mode control cable and found it connected to the switch end, but did not want to mess around the other end.  Took it back to the dealership and they connected the mode control cable.  It does not work as smoothly as before, but works and is functional now.  Then after a few weeks drove the car to ATL to pick up my son for the Christmas break.  Was traveling back in the evening and noted that the ambient blue lamp in the dash center cubby was not on.  Felt underneath and found no harness, but two holes (see picture).  Next morning checked everything carefully and found a missing trim screw in the glove box area.  Called the dealer and had to explain to them that the ambient LED lamp was standard equipment on the car, plus a piece of trim next to it was also missing, and could they just order the parts?  No go, I had to take my car in and they replaced the trim screw, ordered the LED lamp, but said that the trim was not installed in the car from the factory - no luck with part look-up etc.  Can anyone with 2008 (and 2009 and 2010 possible) tell me whether the trim piece to the right of the ambient lamp (hole with the nut visible) is on their cars?  If not, no issues, but looks odd to be missing from the factory.

In any case, I fished out the harness connector for the ambient lamp after removing the radio bezel; did not want the dealership to mess around in the dash area more than necessary.  I take it back again this morning to get them to put the ambient lamp back.  Headaches......