filarico

I agree with purchasing an extended warranty. My cars has been having an electrical issue the entire time it was within the warranty period. Now that I recently went beyond 36K, the dealer and Subaru of America refuse to treat the same recurring problem as a warranty item. Try and negotiate a better price, and purchase the extended warranty, because one never knows when his or her car will be a LEMON!

I called and have the name of a contact. Thank you very much. I realize persitance does pay. I just have to take the time to be more insistent, but at the same time I must treat them with kid gloves.

You make excellent points, but shouldn't the dealer have investigated those issues while the car was inspected on several different occassions by three different dealerships? According to the most recent technician, there are several technical bulletins regarding the exact problem I am having. For some strange reason my issue just continues to be recurring. Last time a technician came on a ride with me, we brought the car back to the shop, and he hooked up a computer to get an error code. While obtaining the error code the car's computer corrected itself. So, with my extensive lack of knowledge, I assumed there is an electrical problem that requires further investigation. The computer has already been pulled and reprogramed. Anything else I should consider asking them?

So, what I am hearing is you all feel that once the warranty is up, you are responsible for everything there after. I am sorry, but I feel that if there were several attempts to repair an issue with my vehicle, while the vehicle was well within the warranty period, the same problem should be addressed, when the vehicle is out of warranty, as if it were a warranty item. I was probably spoiled by VW. I do agree that Schaller is probably to blame, especially since I caught them in a lie, but I am working with what Schaller said Subaru HQ reported to them. The vehicle has been to a few other dealers. I stayed with Schaller because they are the ones who got the problem to repeat. As for VW, they made every attempt to repair my vehicle. When they could not, they replaced my vehicle. No questions asked. Has any one ever had the same experience with Subaru? I personally have been in contact with Subaru HQ. Several times while the car was under warranty, and once recently now that the car is out of warranty. They made the attempts to help while the car was warrantied. Now that the car is not warrantied, NOTHING! They have not responded to any e-mails. Finally, I never once raised my voice, used belligerent words or made any threats. (FYI to the person who made this insinuation) I am usually very passive.

True, but to make a truely informed decision, one must hear all sides.

True, but to make a truely informed decision, one must here all sides.

To all family and friends, If you know anyone considering purchasing a Subaru, DO NOT let them. I brought my car into Schaller Subaru because of an electrical problem. The car had been there several times, for the same issues, prior to today. According to Schaller, Subaru HQ refuses to pay for the repairs now that the car is out of warranty. Also according to Schaller, the repair will take a few days and a loaner is not covered either. It appears they will do what it takes to get the car past the warranty. Once the warranty period is over, the customer is on his/her own. YOU HAVE TO LOVE SUBARU?S GREAT CUSTOMER SERVICE! Just for comparison sake, VW never treated me this way. In fact, after a year of ownership, VW swapped my car with reoccurring problems for a new car of my choice. I kick myself everyday for leaving VW. So, if you know someone considering a Subaru, let them know before they run into a similar problem. This knowledge will allow them to make a more informed decision, and hopefully save them from multiple headaches.[/font]