If I knew this about Subaru, I would have never bought a Subaru. But, since I have driven one for a while, I love it no matter what.
Here's the solution to my problem:
I looked at the button, and there was a loose wire above it. So, I spent about 10 minutes trying to get the stupid button loose, only to discover that the connector on the loose wire was broken! I didn't even know this button existed until today. I'm the original owner...so, that must mean that it came this way; broken.
I used some electrical tape and taped it back together. Now, I can get the system to enter programming mode, but when I hit the lock button on my controllers, nothing happens.
Anyone have any suggestions?