CompManCB

In my mind, I got completely shafted by my Subaru dealer recently. My 2002 Subaru Outback Sport has 104K miles but I took it in for a hefty 90K service and to inspect a clicking noise coming from the engine. They kept my car for over two weeks. When I was paying for the service, the cashier told me that they had her do my oil and filter change. I had an oil and filter change done a week before and told them not to do it. They ignored my directive and had an unauthorized person do it. I was taken aback at the poor (and extremely expensive) service I received. Also, the techs aparently didn't road test my vechicle because I got it back in worse condition that it was in when I dropped it off, with the noise still present. They found about ten other things that needed to be repaired, fixed, replaced and charged me a whopping $5,000 for the repairs. One of those ten other things was the rear bearings in my transmission needed to be replaced. That alone cost me $200 for parts and $700 in labor. I took it back the next day and they stated that the clutch needed to be replaced. I paid for that too (another $600), which took two more days. Upon picking it up again, they told me that the center bearings in my transmission need to be replaced too, however that would cost me an additional $1,500. Shouldn't they pay for that repair since they initially replaced the rear bearings yet failed to recognize (or inform me until later) that my center bearings needed to be replaced as well? Very, very unprofessional service in my opinion. I opened up a complaint with SoA and they are investingating the issue. I'm considering filing a claim with the BBB as well. My advice, stay away from dealerships and go with an independent shop. It'll be worth your time and money to do so. "Certified Subaru Repair Technician" is a term that I have come to distrust wholeheartedly. I'll never go back there.