subaru4tahoe

I have reported them to the bureau of automotive repair, they are not all too happy and are trying to talk their way out of it, but still not offering to pay all the necessary repairs to make it right. They are only offering to pay exactly what they damaged for 100 pct sure. They are doing nothing to go above and beyond to make it right and they are several hundreds more than the dealer would have been. Im not letting it go, they are complete incompetant crooks!

so the dealer advised the original shop there are still 2 seals missing off timing belt, water pump and valve cover gaskets still leaking and rear diff is still dumping oil. We also need a new EFI relay, dealer not sure why that would go bad, does anyone have information on what could cause that to go out now? We are thinking they may have damaged it or shorted it out with all the screwing around they did on this car and all the incompetent work. The wires and coils need to also be replaced and the pins are damaged, we also think it could be from their incompetence. Regardless, the original shop is only agreeing to pay $800 towards the additional $2000.00 in repairs needed. That means we are now up to over $5000 in repairs for a 12 year old Subaru. They never mentioned anything about any of the routine maintenance that could have been done along the way to prevent future repairs and according to the dealer the entire car could have been overhauled for $3500. The original shop is not communicating with us and advised the dealer they don't plan to call us. I filed a complaint with the B.A.R. today too because we found out they charged several hundred $$ more than the dealer for same repairs. Clutch alone was almost $1600 at original shop only $1200 at dealer, cam seals $600 at original shop, $230 at dealer! We gave them 7 chances to fix it!! They are screwing people and complete crooks!!

So I talked to the dealer again today, they finally figured out that it appears to be the EFI relay causing the car to run so poorly. Still a huge leak in the rear end that was supposed to have been fixed from original shop, gasket missing off timing belt still (original shop has been in the timing belt cover 3 times!), water pump seal still leaking, their original fix too. So for $3000.00 all we got was a new clutch (not sure if that was done right) they did not even resurface fly wheel, supposed to have fixed oil leaks and it looks like none were fixed even after 7 times in their shop. Original place told the dealer all they will pay for is to replace the seal in the timing belt, the rear end leak and the water pump leak. No plans to reimburse us for towing to the shop, the diagnostics from the dealer, the screwed up wiper fix they charged us for and didn't work. We still can fight the credit card bill according to our cc company. I think at this point we will let them fix a few things, get our car back which will still cost us several hundred more out of our pocket for things they should have done in the first place or they are not admitting they could have damaged our relay, even though they screwed around with adjustments at least 4 times to figure out why the car was running so crappy before they found out the timing belt was put on wrong! They messed with the wrong person..I am planning on posting a scathing, detailed review about how they treat their customers, charge hundreds more than the dealer, damage your car and rip people off!! If they don't reimburse us as least 1/2 our money back they will also get reported to the B.A.R.!! I fully intend to take it as far as needed, this car was supposed to last a few more years and they did not even recommend any of the maintenance it will need coming up in the near future, it has a 140,000 miles on it, pretty young for a 12 year old car but what makes me the most mad is that the entire car could have been overhauled for what we are currently out and all we got was a f...ing clutch!! Car ran awesome before they ever touched it!!

so in talking to the dealer yesterday, he is pretty convinced it's the EFI switch/relay. He said it seems to be running great but said it before then it started running like crap. Trust me I was really pissed at my husband for telling them to go ahead and do a 3000.00 job on a 12 year old car with 140,000 miles on it. I truly did not believe it needed a clutch to begin with, it just had a bad bearing and was making an awful noise, can just a throughout bearing be done without replacing the clutch? The issue was the original shop negligently ripped the entire car apart before giving us an estimate (and we never got a written estimate) and quoted approx 3400.00, then they told him as a freebie they would replace the alternator and only charge 3400.00. My husband had been looking for a brand new car at the time and I told him we would have been better off selling the car to someone and letting them fix the clutch and oil leaks, rather than spend all that money on a car we were not planning to keep. Well after spending the money on the car we decided we now have to keep it a while, so we just told the shop to do everything needed to make it right. Turns out they did not know what the $%% they were doing. They did not even drive it 1 mile after doing the initial work, got it home and it ran like complete crap and leaked more oil than ever before. Sorry but I know way more about cars than my husband and he is pretty gullible when someone tells him something, I would have been the first one to come to this awesome site and pick your brains, he is just too trusting. I had to force him to take it back to them to begin with and complain it was running so bad, making a horrible noise in the rear end and leaking oil etc. His response was, well it is an old car! Thank you all for the help, hopefully we are gonna get it right, the dealer truly seems to have our best interest and so far has had the car over a week, done dozens of tests and is only charging $125.00 but now we have to convince the original shop to fix all the issues. I am tempted to have the original shop buy the car from us, it would be cheaper for them to buy it fix it and turn around and sell it. I see them for sale all the time for around $5k still, car has had now everything done to it, new clutch, timing belt, tires, tuneup, brakes, rotors etc. If they give us maybe $2500.00 for the car and all our money back, they won't be out near as much as having to pay the dealer to fix their mess.

need some help, this is a repost from other forum: We have a 99 outback ltd wagon, love the car. Recently had over $3k in work done, new clutch, timing belt, alt, pwr steering pump, oil leaks etc done. Found out this shop has royally messed this car up. First they screwed up drive shaft and it was making whining noise, stripped out bolt and caused gear lash. Car was running horrible also, bucking, rough idle, found out they put the old timing belt back in after telling us it was new and put it on wrong. Then we made them redo it and they left 2 bolts off the cover. After having the car back now 7 times since Sept. we had it towed yesterday because the spark plug wire popped off, we are terrified there are other bolts missing and they really did not do any of the work properly to begin with. Anyone know of a great Subaru mechanic in the San Jose CA area?? So now we have a real mess on our hands. Car is now at Subaru of Capitola, awesome btw, they have had it over a week and can't figure out what these guys did to this car. Now we have an intermittent issue where it runs great and then starts running like crap, bucking, stalling, bad idle etc. Huge leak in rear differential that they supposedly fixed, timing belt seal missing, things loose etc. We also found out the dealer would have only charged $2600.00 for everything these idiots did including the freebies they said they did as a "professional courtesy". They put a new power steering pump in because it was leaking, we don't believe for a minute anything was wrong with it to begin with, a new alternator as a courtesy, again nothing was wrong to begin with. Now the original place is telling us we never were having a timing service done and they put a new timing belt on as a "professional courtesy" because it was running rough, like we brought it to them off 1 tooth!! They even charged us an additional $130.00 to fix our wipers that were not working correctly, slamming against the windshield. Tried to tell us they needed a new $700.00 motor, and we pushed back telling them it was a linkage issue, not a motor. After getting car back and being told wipers are fixed but they did not want to get water spots on our black car, so they did not properly test them, they are right back where we started!! We are so torn right now, we are telling them to pay Subaru dealer to fix everything that needs to be done, but to also pay our towing expense, reimburse us for the difference in what the dealer would have charged, the botched wiper fix etc. We are now out approx. $3500.00, the dealer said they could have done a total overhaul on this car for that price, that would have included everything they did plus almost a completely rebuilt motor!! Any help would be greatly appreciated in how to deal with this nightmare!! Thanks

So now we have a real mess on our hands. Car is now at Subaru of Capitola, awesome btw, they have had it over a week and can't figure out what these guys did to this car. Now we have an intermittent issue where it runs great and then starts running like crap, bucking, stalling, bad idle etc. Huge leak in rear differential that they supposedly fixed, timing belt seal missing, things loose etc. We also found out the dealer would have only charged $2600.00 for everything these idiots did including the freebies they said they did as a "professional courtesy". They put a new power steering pump in because it was leaking, we don't believe for a minute anything was wrong with it to begin with, a new alternator as a courtesy, again nothing was wrong to begin with. Now the original place is telling us we never were having a timing service done and they put a new timing belt on as a "professional courtesy" because it was running rough, like we brought it to them off 1 tooth!! They even charged us an additional $130.00 to fix our wipers that were not working correctly, slamming against the windshield. Tried to tell us they needed a new $700.00 motor, and we pushed back telling them it was a linkage issue, not a motor. After getting car back and being told wipers are fixed but they did not want to get water spots on our black car, so they did not properly test them, they are right back where we started!! We are so torn right now, we are telling them to pay Subaru dealer to fix everything that needs to be done, but to also pay our towing expense, reimburse us for the difference in what the dealer would have charged, the botched wiper fix etc. We are now out approx. $3500.00, the dealer said they could have done a total overhaul on this car for that price, that would have included everything they did plus almost a completely rebuilt motor!! Any help would be greatly appreciated in how to deal with this nightmare!! Thanks:banghead:

We have a 99 outback ltd wagon, love the car. Recently had over $3k in work done, new clutch, timing belt, alt, pwr steering pump, oil leaks etc done. Found out this shop has royally messed this car up. First they screwed up drive shaft and it was making whining noise, stripped out bolt and caused gear lash. Car was running horrible also, bucking, rough idle, found out they put the old timing belt back in after telling us it was new and put it on wrong. Then we made them redo it and they left 2 bolts off the cover. After having the car back now 7 times since Sept. we had it towed yesterday because the spark plug wire popped off, we are terrified there are other bolts missing and they really did not do any of the work properly to begin with. Anyone know of a great Subaru mechanic in the San Jose CA area??