When I bought my '99 two years ago, the salesman was saying things like "we would fix anything small for you, but nothing big... like a clutch." I take delivery. I get 3 miles up the road. Engine is revving, but I'm not going anywhere. Clutch dies. Yes, they put in a new one (claim to) and I never see a work order. Could they have put in a used one? A cheap one? Probably. Never going THERE again.....
Since then, she's been nothing but charming. Love my 'Ru!