When I bought my '99 two years ago, the salesman was saying things like "we would fix anything small for you, but nothing big... like a clutch."  I take delivery.  I get 3 miles up the road.  Engine is revving, but I'm not going anywhere.  Clutch dies.  Yes, they put in a new one (claim to) and I never see a work order.  Could they have put in a used one?  A cheap one?  Probably.  Never going THERE again..... 
  
Since then, she's been nothing but charming.  Love my 'Ru!