Just a FYI, do not buy from these people. After 4 attempts at getting my "lifetime" warrenty steering rack replaced I have given up. I did some research and seems like a 50/50 bet on the quaility of the rebuilt racks.

Thanks for the review. They are a big seller on eBay.

They don't want to refund your money?

 

Are they willing to exchange the rack for another?

 

Pay labor to replace? (not common).

I get as far as a phone call. they tell me to "fax" the bill of sale (ebay receipt). i have no fax so i email them the receipt to thier ebay contact.

 

I did get an email from them at one point telling me it would be a 50.00 core charge and 50.00 for shipping, but they never responded to that email (once I responded to them)>

 

I call they ask me to do it again.

 

I called last time they put me on the phone with someone who deals with ebay returns, to mysteriously be told he had to go to a meeting mid phone call and they would call me back, and they can't find the email i sent two times before.

 

That's where i left it. three times someone was supposed to call me back three times they did not.

 

During this same time i was fighting with verizon for 14 days to get my dialtone back. so i am more or less out of fight.

 

I may give them one last try next week.

I haven't been in a situation like your specifically but whenever I need something done double quick no questions asked I call and just ask right off the bat for a manager or owner. If I get anyone else I give them one chance before I hang up and call again later. And the conversation pretty much goes "this is the problem I'm having" - explain problem - "this is what I need YOU to do". Not someone else, not "let me transfer you", YOU. This WILL be resolved or there WILL be legal consequences. (just gets their attention)

You have an ebay receipt with an ebay sale number and your name. If they can't look it up you email it to them while they are on the phone and confirm with the person on the phone that they have received it.

 

Usually if you get an owner on the phone it doesn't make it that far, because they'll immediately do what it takes to keep your business if they care about their customers at all.

If they can't look it up you email it to them while they are on the phone and confirm with the person on the phone that they have received it.

 

 

I actually resent the email while i was on the phone with them (dang smartphones kick but! did this all on a smart phone and a gmail account) and the person on the phone still could not help me.

 

i was truly suspicous of the person in charge of the ebay returns getting pulled away literally mid breath.

 

Too bad i can't go back and change the feedback i left them on ebay.

 

Legally there is nothing i can do, they get an F from the BBB because they are not a member.

Legally there is nothing i can do

Maybe, but they don't always know that. :-p

Too bad i can't go back and change the feedback i left them on ebay.

 

did you use paypal? maybe they can help get some attention.

 

i assume you are still in the same ''lifetime'' as when you bought it, how long have you had the rack?

In most cases a "lifetime" warranty is absolutely worthless. In earlier times, a "lifetime" warranty meant a warranty for the lifetime of the human purchaser. Now, a "lifetime" warranty means for the LIFETIME OF THE PRODUCT BEING SOLD. The "lifetime" of particular product is ill defined, dependent on many factors, and leaves an almost infinite of "wiggle room" for the seller to deny a warranty claim.

 

"We believe that you took your car off road. Off road use shortened the "lifetime" of our (name an automotive part), therefore your warranty claim is denied".