Dylan86GL10 Posted March 11, 2006 Share Posted March 11, 2006 ok so I order the $110 dollar XT-6 clutch and then send me a 2wd XT4 clutch. tried calling and was on hold for 30 minutes before i hung up. then the online service (live help) tells me i have to send back this clutch first at MY COST before they can enter a RMA for the right clutch!?!?!?!!? Quote Link to comment Share on other sites More sharing options...
ShawnW Posted March 11, 2006 Share Posted March 11, 2006 Thats not really uncommon on returns being shipped back at customer expense. Quote Link to comment Share on other sites More sharing options...
Holmes Posted March 11, 2006 Share Posted March 11, 2006 Did they say they would reimburse you? That's bad business if they don't. If they sent the wrong part, it's all on them. Quote Link to comment Share on other sites More sharing options...
mbrickell Posted March 11, 2006 Share Posted March 11, 2006 That sucks. I have ordered from them 3-4 times and never had a problem. Quote Link to comment Share on other sites More sharing options...
baccaruda Posted March 11, 2006 Share Posted March 11, 2006 get ahold of them, reexplain the problem, tell them that return shipping needs to be their responsibility, and if they disagree, tell them that you'll dispute the charge on your credit/debit card. (first, call your bank/CC company and discuss it with them) Quote Link to comment Share on other sites More sharing options...
Dylan86GL10 Posted March 15, 2006 Author Share Posted March 15, 2006 Thats not really uncommon on returns being shipped back at customer expense. UMM they didn't ship me the part I ordered!?! Who have you been doing business with that requires you to pay for their screw up? Oh yeah and they expected me to pay restocking. Quote Link to comment Share on other sites More sharing options...
Dylan86GL10 Posted March 15, 2006 Author Share Posted March 15, 2006 Got it fixed but only took me 4 days of calling and emailing to get it straightened out. They refund the first order and I have to reorder the clutch again! Quote Link to comment Share on other sites More sharing options...
idosubaru Posted March 16, 2006 Share Posted March 16, 2006 that sucks. i've probably ordered a dozen or more times from them and no issue yet. at least they did the right thing, that's good to know for future reference even though it required persistence. the price we pay for cheap parts! i've gotten the wrong part (2WD for 4WD actually) ordering from subaru before....you think if anyone would know they would. good luck, hopefully it didn't set you back to bad. that had to suck opening up that box, ready to go at it. complimentary overnight shipping would have been sweet. Quote Link to comment Share on other sites More sharing options...
Dylan86GL10 Posted March 16, 2006 Author Share Posted March 16, 2006 Yeah, I was all worked up for some dual range action! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.