bluedotsnow

first of all you must be a cheat like the service manager B.A.R> verified I had a case, especially after I told them the two parties were involved. secound if a customer came in asking you what was wrong with their AWD would you give them a parts list to partially fix the problem and give them no further information? I WOULD have had the dealer do the work but they would not tell me what if any and how much other parts could be. Third THIS IS NOT INFORMATION ON HOW TO FIX AWD GTFO

Again please information about what else can cause lack of awd! My primary goal is to fix my car!!!!

I asked they call the cops so I would have a reference for court. I will not be going back to that shop. I DID ask politely why there course of service did not fix my problem the said and I quote "we do not warranty other shops work" I asked AGAIN for the 3rd time what other parts can cause the AWD not to function like this even with the MIL not illuminated. they said we do not warranty other peoples work. just about any question I asked was we do not warranty other peoples work. I asked for advice and information and they gave me a disclaimer and showed me the door. I WAS polite until they would not give me any helpful information as to what might be the cause and how much it could cost to fix. remember originally I asked what parts could cause NO AWD. they handed me a list, I asked again other than these parts listed WHAT PARTS CAN CAUSE NO AWD, they said NO other parts could cause lack of AWD.

BTW if anyone has HELPFUL advice about what OTHER parts could be broken I would greatly appreciate it. I asked many times for the dealership to tell me if any parts other than the list they game me that would prevent power going to the rear they said NO!

a comment you made of if your going to replace the solenoid you might as well clutch pack blah blah blah. I know this but why would you replace either part on a car that was not capable of using them properly. I asked them before they started the diagnostic if they would be able to tell me 100% of what was wrong with the AWD with JUST the diagnosis and they lied to me saying yes. there was even some speculation about whether I got a multipoint inspection when the dealership talked to subaru of america and vice versa. at first SOA told me that had I wanted information on the AWD system as a whole I should have requested a multipont inspection well I got one.

Albany FORD Subaru 718 San Pablo Ave, Albany, CA 94706 Sales: (888) 749-4047 Service: (888) 851-6177 Parts: (888) 216-0146

I watched that cheap shop do all the work and took pics. ALOT more than subaru was willing to let me do. the 3rd party is not the problem. I was unable to lift the car on 4 jack stands to test its AWD until recently. one of the MANY things I asked the dealership to check was that the rear drive shaft was spinning at ALL! when the duty c solenoid fails in this car the tcu tells it to send 10% power to the rear drive shaft indicating some drive line power. I asked them to verify that it was getting some power, Albany Subaru said it was. I grilled Albany Subaru about other causes for the AWD NOT WORKING and they would not share ANY information with me other than the parts list they stated would fix my AWD

first of all I have every right! regardless of what is on the paperwork I asked these people to tell me what was wrong with the AWD system they said they could do that with this diagnostic. at least I expected them to put it on a lift and verify that the rear wheels were getting SOME drive line power. they said they did that and said that a specific list of parts would fix ALL my AWD problems. had they given me an honest answer like replacing these parts MIGHT NOT FIX YOUR AWD. and I would have dropped a new trans with verified AWD functionality. I asked them specifically if any other parts could cause a malfunction of the AWD SYSTEM and they said no! before leaving the first time the dealership printed me out a parts list of all the parts they would have replaced on this job and told me that's what I needed to replace. I only went to them so I would know the parts I would need replaced. As I stated at the dealership originally I had just purchased the car and wanted to know the condition of its AWD SYSTEM not just the solenoid.

so let me start by saying if I had known that any other parts could cause the AWD of my 4EAT not to function I would never have let them diagnose the car and in fact asked them before and after what parts could fail rendering the AWD system not functional. they were vague at best. they reported after a "multi point FORD" inspection, WAIT I THOUGHT I WENT TO A SUBARU DEALER!!!!!! that the duty c solenoid, transfer clutch pack, gaskets and pipe needed to be replaced. when I nearly fainted at there quote of $1197 for parts and labor they said I "declined service at the time", all I did was say I didn't have all the money they wanted for any other procedure THAT DAY. I saved $500 on parts and labor through subaruparts.com and a licensed independent repair shop. after getting it off the lift and test driving it the TCU no longer output the code and the shifting characteristics changed for the better as it was not going into limp or safe mode. so I thought it was fixed having no mud or snow to get stuck in and not being an rump roast hat of a driver I wanted to just get around and save some money not push the car I had just bought and put head gaskets on.... so along came some rain and I tested my newly repaired "AWD" to my horror I only spun one front wheel. casually illuminating an abs light after some time spent heating my tire rubber. some guy who helped my look at the car said something about resistance needing to be put on the front wheels for the rears to spin properly..... I'd love more info on that if any one has it..... so effectively the dealership's recommended service fixed electrical problem.... that's exactly what they said when I returned and denied any liability for my AWD problems. stating I only asked them about a flashing at oil temp light. denied that I asked them to diagnose the AWD system. WAIT I THOUGHT THE DUTY C SOLENOID AND CLUTCH PACKS WERE PART OF THE AWD SYSTEM!?! they asked for first $170 then back to $136+tax for another diagnosis after the cops showed up. there are alot of holes in there story like at times when speaking with a subaru of america representative the dealership denied giving me a multipoint inspection, I have the paperwork.... they stating if I HAD wanted an AWD diagnostic I should have requested a multipoint inspection. I did not ask for one but got it anyway and am glad I did for PROOF! they told me how my battery was doing and that I had only half a tank of windshield washer fluid, tire tread depths.... oh and a small section for thing like breaks, engine, trans..... and they indicated my "trans" was fine with thorough slash in a green box. they did put a line through all three green, yellow, red boxes for "clutch operation (if equiped)" indicating a problem.... wait clutches aren't electrical solenoids. worse yet the parts that came out of the car looked fine! the clutch packs were almost spotless not having any damage from misuse. so why did they tell me to replace the clutch packs and that this was only a diagnostic of an electrical error? seems to me they could have told me to drop a new trans in it. I can get a used one for around what they wanted for parts and labor which would have included all the parts I ordered and installed along with a 5 year warranty. I think they wanted to push some service hours and was actually told my one of the officers that came down to remove me after I said I would not leave because I was not satisfied told me "buyer beware" THIS IS A SUBARU DEALERSHIP!!! it did not help that the shop also serviced the police forces vehicles being a FORD DEALERSHIP, I felt some bias...so I'm talking to the Bureau of Automotive Repair who are behind me. subaru of america ended up taking the same position as the service manager, not a clue, and denied any more help. so I want to warn anyone who has these AWD problems and will update with my solution to the problem, I WILL FIX MY AWD!!!! new trans or not! any help or advice is very much appreciated!

ok so to my knowledge the 4eat has not changed to much from this 1991 to my 1996 lego. I'm having the same problem with only fwd and no rear wheel or awd activation just one from tire spinning at any given low traction situation. I went to albany subaru for a diagnosis only to be charged $136 for a parts list they said needed to be replaced. they quoted me at $1197 for a clutch pack duty c solenoid gaskets and pipe plus labor. I saved $500 on parts and labor through another dealership subaruparts.com and a 3rd parts shop charging a more reasonable hourly rate. I don't have alot of cash just rolling out of my pockets.... after replacing all recommended parts in accordance with the FSM the TCU no longer flashed at start up or output a duty c solenoid code 24. untill a few days ago I did not own 4 jack stands NOW I DO!!!! I waited untill the weather was wet enough to test its awd in mud to my surprise just one wheel spinning like before! so to review replacing parts recommended by dealer only turned off a light effectively. when I went back they said I never asked about the AWD system because it wasn't on the write up and that they diagnosed an electrical issue. cops were called they told me buyer beware I laughed and called B.A.R.